How can we help you?

Self-Collection: 
- Monday to Friday, 9AM to 5PM
- 65 Ubi Road 1, Singapore 408729Oxley BizHub, Block 65, #03-55 (Lobby 5) 

* Please check the drop-down menu on the product page for the most updated & accurate self-collection timeslot availability.
* Only available for confirmed orders only; walk-ins or retail sales are strictly not allowed. 

Delivery:
- $9.99 per location / order, FREE for orders over $120.00 
- Monday to Sunday: 9AM - 5PM, 5PM - 10PM | 9AM - 2PM (+$5), 1PM - 6PM (+$5)

* Delivery will occur at any time during the selected time slot, and we cannot accommodate specific timing requests.
* If this time range seems a bit too large for your preference, we completely understand! We recommend opting for self-collection and arranging your own Lalamove or Grab Express for pickup and delivery! 

Earliest Delivery / Collection:
View the earliest delivery or collection date directly on the product page.

Same Day Collection / Delivery:
Check availability for same-day delivery or collection date directly on the product page.

You can conveniently view and select the earliest delivery or self-collection date and time slot right on the product page!

You can quickly verify if same-day delivery or self-collection is available directly on the product page!

Absolutely! You can place your order today & choose any of the available dates listed on the product page to ensure your items and delivery or collection date are secured in advance.

65 Ubi Road 1, Oxley BizHub, Singapore 408729

• This is STRICTLY for the collection of confirmed orders only. Walk-ins will not be accommodated, and there will be no retail sales entertained.
• If you feel uneasy about the collection process or location, or if you cannot commit to a specific timeslot, we recommend opting for delivery for a more seamless experience.

• Please check your WhatsApp for detailed instructions to our office
• If you haven't provided your mobile number or didn't receive a message 10 minutes prior to your collection time, please WhatsApp us at +65 9639 5282.
• Swing by at any time during your chosen date and timeslot.
• Make sure to have your ORDER NUMBER & NAME ready, or a screenshot of your EMAIL CONFIRMATION.
• Our team will hand over the items to you, so please verify everything before you leave.

A few important notes:

• Make sure to provide your mobile number, as we will send you a WhatsApp with video directions. Please follow the directions closely to facilitate a smooth collection process. 
• Only come during your selected timeslot. We kindly ask that you WhatsApp us if you plan to arrive EARLY or LATE. There’s a possibility that we may not be in the office outside your chosen timeslot, and we may not be able to assist you with self-collection if you arrive early or late. Therefore, please keep us updated so we can make any necessary arrangements if you arrive outside of your timeslot.
• If you feel uneasy about the collection process or location, or if you cannot commit to a specific timeslot, we recommend opting for delivery for a more seamless experience.

Yes, you can! However, if you are using your own Lalamove or GrabExpress for collection and delivery: 

• Please make sure that the directions you received are passed on to your delivery agent to ensure a smooth collection process 
• For "Recipient's Name" - please write it as YOUR ORDER NUMBER + NAME
  (i.e., Recipient Name: #12000 JOHN DOE / Delivery Details: #12000 JOHN DOE)
  It's VERY important to ensure this is done correctly for the delivery agent to pick up the right order.
• Also, please keep an eye on the delivery agent to make sure they arrive during your chosen time slot. If the agent arrives too early, the item may not be ready, or we might not be in the office.
• We will not take responsibility if the agent has trouble locating the address due to missing directions, or for any damages, delays, or other issues related to your order.

There are two delivery time slots:

• 9 AM to 5 PM
• 5 PM to 10 PM 
• 9 AM to 2 PM (+$5) 
• 1 PM to 6 PM (+$5)

Deliveries will occur at any time within the selected time frame. Requests for a specific / shorter delivery timings within the chosen slots are NOT permitted. Items will be delivered at any point during the chosen time slot. Therefore, please make sure the recipient is available for the entire duration of the time slot to avoid any failed deliveries & redelivery fees. 

• $9.99/location* for orders below $120
• FREE orders above $120

Surcharge to Special Locations : +$15 (Click HERE to add Surcharge into cart for delivery to these locations)Sentosa and Tuas South 637, 636 postal code- Tuas area, for postal codes starting with 627, 628, 629, 638, 639- Changi Airline house area

* Delivery Locations is not inclusive of: 

• Changi Airport, Changi Aviation Center
• All Islands outside of mainland Singapore including Sentosa
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• Resort World at Sentosa
• All Power Statiions
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Marina Bay Sands
• Any general restricted area (Please call or email if you are unsure)

Scheduling your delivery online is a easy as 1-2-3! Simply select your preferred delivery date and time slot on the product page & checkout.

We usually offer same-day or next-day delivery. However, it's always a good idea to book as early as you can to ensure you get your desired time and flowers!

• You can choose your desired delivery date and timeslot on each product page
• Delivery will occur anytime within the selected timeslot for the recipient. So please try to pick a delivery timeslot when the recipient is available to receive the item, to prevent any failed delivery*
• If the recipient is not available, we will generally leave the item at the door if possible. However, for condominiums or offices with security that restricts the delivery agent's access, the agent will leave and failed delivery charges will apply. Specific timing requests are not allowed.

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*Our Standard Operating Procedure for failed deliveries is as follows:

• Our delivery team will contact the recipient's mobile number provided for further instructions.*
• If the recipient cannot be reached, we will then contact the sender's mobile number for guidance. If neither the recipient nor the sender is available, the delivery team will leave the item at the door by default, if allowed.
• We will not be responsible for any loss or damage. If the delivery team is instructed to return the item to the office or cannot access the unit (for example, if security guards at condominiums or offices prevent our agent from entering), (i) Collection of the items will be available the next working day.
  (ii) Re-delivery will incur a charge of $20 per location. We are not liable for any damages or loss of perishable items (such as helium balloons or fresh flowers) due to failed delivery; these items are not refundable or replaceable.

The Standard Operating Procedure would be:

1. Delivery agent would be contacting the recipient mobile provided for instructions*
2. If the recipient is uncontactable, we would contact the sender's mobile provided for instructions*
3. If both recipient and sender is unavailable, the delivery agent would leave the item at the door by default. We are not responsible for any loss/damage.
4. If delivery agent is instructed to bring the item back to TOKI, or have no access to leave the item at door (i.e. Security guards not allowing agents to enter condomiums / offices unit) 
   (i) Collection of the items will be available on the next working day
   (ii) Re-delivery will be charged at $20/location

*Instructions: Leave at the door, or to bring it back to TOKI’s office

Restricted Locations:

• Changi Airport, Changi Aviation Center
• Area which starts with postal codes: 638, 639, 627, 628, 629, 637, 636.
• Changi Airline house area 
• All Islands outside of mainland Singapore (Including Sentosa)
• All Military Camps and Defense facilities
• All Police, special operations and SCDF stations
• All Military and Commercial Airports or Airbases
• All Naval Bases
• All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
• All Airports including Changi Airport, Airline House, and high security areas
• Parliament House
• IRAS
• All Prisons or detention facilities
• All immigration checkpoints including Woodlands and Tuas Checkpoints
• Senoko Incineration Plant
• All Power Stations
• Tuas south Ave and surrounding industrial areas
• Embassies or Intenational schoolds with high security entry 
• Any general restricted area (Please call or email if you are unsure

• “Shipping Address”:  Delivery Address & details
•  “Billing Address”:  Sender’s Address & details 

• It would be best to complete your details so that if any issues arise, we can reach out to the contact number listed under billing details (if you have provided one)
• If that number is not available, we will have to use the only contact number given (the recipient's contact number), which could ruin any surprises or plans.
• Please note that no receipts or information from the sender will be shared with the recipient upon delivery, so you can be confident that your billing information will remain confidential.

If you want to surprise your recipient, enter your own mobile number as the sender's contact number. This way, they won't receive the delivery notifications, but you will be notified when our delivery team is en route or if there are any issues.

For every order, the delivery order will not contain any receipt or sender's details.What you will find in the delivery order is:

• Recipient's Name / Address / Mobile Number

If the recipient reaches out to us for the sender's information, we will also refrain from disclosing it.

We typically recommend scheduling delivery for the day prior or earlier to avoid incurring additional charges for specific hour delivery, as well as to prevent any potential panic or anxiety.

Preserved flowers and soft toys can defintely last overnight or even for several days. However, helium balloons are different; they tend to deflate within a few hours. Therefore, it's advisable to pick them up from our office before your event or celebration.

You can schedule & get your own delivery agent to pick it up for you! Consider Grab Express / Lalamove / etc

Please do read through this article : https://www.toki.sg/apps/help-center#hc-can-i-schedule-my-own-lalamove-grab-express-gogox-to-pick-up-deliver-for-me

How do I place an order for a Plush Toy Bouquet?

1. Browse our Flower Bouquet collection, & at your preferred bouquet's page - click "Add To Cart" . *Do take note of the product description on the size of Plush Toy suitable for your bouquet in the product description
2. Browse the Plush Toy collection, & at your preferred Soft Toy's page - click "Add To Cart"
3. Go to your Cart, follow through with the process will do! 

The system will prompt you for all necessary details - Delivery / Collection Options, Addresses, etc. Payment will be on the last page so don't worry - the system will give a summary of all details before payment & YOU ARE DONE! An automated confirmation email will be sent to email address provided within minutes, please do check your Junk /Spam too! 
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• Plush Toys which are suitable to be included in the bouquet (dimensions stated in the product description), we will by default include it in your bouquet
•  If selected Plush Toy is too large to be included in the bouquet - it will be in a transparent gift wrap and sent alongside the bouquet of your choice!
• If you are intending to get a Plush Toy & Bouquet separately, please do indicate, "Pack items individually" on the "Any instructions" field on the Cart Page 

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Still need any assistance? Feel free to drop us a WhatsApp message at +65 9639 5282 and we'll be here to help! 

Feel free to add all your plush toys and flower bouquets to your cart and proceed to checkout. After you receive your order confirmation, just send us a WhatsApp message at +65 9639 5282 with your order number & combinations. We'll take care of adding the instructions on our end for you! 

We don't do customizations on our bouquets, and here's why: keeping everything as-is allows us to maintain our low prices and prep times. Each of our bouquets is thoughtfully packed with flowers and materials that complement one another beautifully, ensuring you receive the best.

We have over 100 stunning flower bouquet designs for you to choose from, so we're confident you'll find one that you absolutely love!

We can send you a picture of the bouquet if you ask for it before placing your order. The pictures will be sent before delivery! 

*Requests can only be made when placing the order during non-peak times.

Of course! You can easily add the soft toy to your cart and make your purchase directly. If you buy the soft toy by itself, it will come in a clear gift wrap.

There's no minimum order needed; feel free to buy just one balloon, one soft toy, or even a single card! It's all good!

Completely understand the dilemma you're facing with delivery times. Unfortunately, since we're tied to a courier company, they can only commit to the specified timeslot. Their recent price hike for specific hour deliveries was quite steep, and we want to keep costs reasonable for our clients.

That said, we have a couple of alternative solutions that could work for you:

1. Schedule Earlier Delivery: We will recommend for your order to be delivered a day or even a few days in advance. Since our flower bouquets are either preserved or made with crochet flowers, they can last for days and even weeks! This option could save you some extra delivery costs and help alleviate any unnecessary anxiety — we totally get how stressful it can be!

2. Self-Collection + Lalamove / GrabExpress: If you're concerned about keeping it a surprise / require it to be delivered more specifically, do consider self-collection option & then you could use a service like Lalamove or GrabExpress to have them delivered at a time that suits you!

While we can certainly make arrangements for delivery there, we strongly advise against it for a couple of reasons that might make your day a bit more stressful than it needs to be.

1. Firstly, you'll need to be at the venue throughout the delivery window, which could be anytime during the specified time. I know how exciting and busy graduation ceremonies can be! With all the joy and celebration around, you might find yourself caught up in the moment or even in the auditorium when the flowers arrive.
2. Secondly, from our experience over the last decade, it tends to be quite chaotic at these events. You’ll likely be busy taking photos, mingling with friends and family, and, let’s be honest – your hands will probably be full! This could make it tough to keep your phone handy when the driver arrives, and finding each other in a large crowd can be challenging.

To ensure you enjoy every moment without any added stress, we recommend that you schedule the flower delivery for the day before. This way, you can fully focus on celebrating your achievement!

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TLDR: 

Yes, direct delivery to graduation venues, but we  advise against it due to crowd congestion, strict timing, and potential delays. Delivering to a home address or picking up the bouquet beforehand is often much safer.

Delivery Challenges at Venues

• Strict Schedules: Ceremonies run fast, and precise timed-slot deliveries can incur extra fees or miss the window if the program shifts.
• Crowds and Chaos: Graduation halls get extremely packed, making it hard for a courier to locate the recipient.
• Access Limits: Campuses and auditoriums often restrict vehicle drop-offs or lack easy waiting areas during major ceremonies

Recommended Alternatives

• Home Delivery: Send the flowers to the graduate's home a few hours before the ceremony starts.
•   Self-Pickup: Collect the arrangement on the way to the venue for assurance

You can easily place your order through our online platform in just two simple steps!

• First, on the product page of the item you want, choose your delivery or collection date and time slots, then click "Add to cart".
• Next, head over to your Cart and proceed with the checkout process. 

If you want to personalise a plush toy flower bouquet, check out this page HERE instead  

The system will ask you for all the necessary information, including Delivery or Collection Options, Addresses, and more. Don't worry about payment; it will be on the final page, and the system will provide a summary of all your details before you complete the payment! And just like that, YOU'RE DONE! An automated confirmation email will be sent to the email address you provided within minutes, so be sure to check your Junk/Spam folder as well!

* If you plan to purchase a Plush Toy and a Bouquet separately, do drop us a WhatsApp at +65 9369 7907 with your order number and instructions will do! 

Yes! Most of our plush toys have a non-graduation version available! You can find the details in the product description. If you want to double-check, feel free to WhatsApp us anytime at +65 9639 5282.

You can go ahead and place your order as usual, and just drop us a WhatsApp message if you'd like the non-graduation version will do!

We don't do customizations on our bouquets, and here's why: keeping everything as-is allows us to maintain our low prices and prep times. Each of our bouquets is thoughtfully designed with flowers and materials that complement one another beautifully, ensuring you receive the best! 

We have over 100 stunning flower bouquet designs for you to choose from, so I'm confident you'll find one that you absolutely love! Each bouquet has its own unique charm, and I'm sure one will catch your eye.

Typically, we only require 24 hours' notice.

However, we strongly suggest placing orders as early as you can when the dates are open to ensure you secure the items, as they can sell out rapidly during busy times. Additionally, there's a chance that we may close dates sooner if we reach capacity or have other commitments.

Strict no. 

•  Our office is only available for self-collection of confirmed orders. No retail & walk-ins will be entertained
• The product images are captured in-house, ensuring that the pictures and descriptions accurately reflect the actual items.
• Items are made to order, so we do not have any ready-made products available for viewing or purchase.

Absolutely! Every order will include a free carrier for your item(s). 

Strict no. Cash on Delivery or Collection is not allowed.

All orders need to be paid for and confirmed before they can be prepared for collection or delivery.

All products are presently available online, and our online inventory is accurate. If you can't add an item to your cart or it isn't shown online, it's likely sold out!

To stay informed about restocks, be sure to follow us on our Social Media channels (Instagram / Facebook) for the latest updates on restocks!

1. View our Packages, Past Works & Prices  
   
   
2. Read through the entire FAQ for clearer understanding of what we offer, points to note & avoid, etc.  
   
   
3. Check our availability by dropping us a WhatsApp with the following details: 

   1) Date of Proposal

   2) Time for:
   - Set Up
   - Proposal
   - Teardown

   3) Specific Venue for Set Up
   (i.e. Which hotel, which type of room / Which restaurant & allocated venue) 

   4) Package Choice

   5) Colour Choice 

   Or make a soft booking* to reserve your set up slot HERE! 
   
   
4. Please give us 48 hours to double-check and confirm the details you've provided. If everything checks out, we'll reach out with a detailed quote!
   
   
5. Once we receive the full payment within 24 hours, we'll officially secure your setup time.
   
   
6. The day before, we'll send you a text to confirm the details and let you know when we've finished our preparations.
   
   
7. On the actual day, we'll text you when we're on our way and when we arrive. If you're not there, we'll also send you some photos of the completed setup once we're finished!
   
   
8. We'll leave the venue and return for teardown at the scheduled time!

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*Please only proceed with the soft booking when you are 100% confirmed & want to reserve the particular set up slot. Soft booking fee / deposit is STRICTLY non-refundable under any circumstances. If you have any queries, please do WhatsApp us at +65 9639 5282 before soft booking! 

First things first, welcome to TOKI & heartiest congratulations on your upcoming proposal! It’s a big moment and we thank you for considering us to be part of it. We really really love proposals ❤️ 

Next, to kickstart the process, you can roughly follow this process: 

1. Decide / have a rough gauge on the main details: 
   (1) Date
   (2) Venue
   (Click for Recommended Venues)
   
   
2. Read through the entire FAQ for clearer understanding for recommendations, possible itineraries, points to note & avoid, etc.  
   
   
3. View what we offer Packages, Past Works & Prices 
   
   
4. Once you are confirmed & ready to take the next step with us, check our availability by dropping us a WhatsApp with the following details: 
   

   1) Date of Proposal

   2) Time for 
   - Set Up
   - Proposal 
   - Teardown

   3) Specific Venue for Set Up
   (i.e. Which hotel, which type of room / Which restaurant & allocated venue) 

   4) Package Choice

   5) Colour Choice 

   Or make a soft booking* to reserve your set up slot HERE! 
   
   
5. Give us 48 hours to double check & verify the validity of the details provided. 
   We will revert with a detailed quotation if all is good! 
   
   
6. Once the full payment is received, we will officially reserve the set up slot for you!

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*Please only proceed with the soft booking when you are 100% confirmed & want to reserve the particular set up slot. Soft booking fee / deposit is STRICTLY non-refundable under any circumstances. If you have any queries, please do WhatsApp us at +65 9639 5282 before soft booking! 

You can skip the soft-booking step & WhatsApp us directly at +65 9639 5282 with the following details for us to process your booking via backend as well: 

1. Date of Proposal: 
2.  Time for:- Set Up - Proposal - Teardown
3. Specific Venue for Set Up: (i.e. Which hotel, which type of room / Which restaurant & allocated venue)
4. Package Choice: 
5. Colour Choice: 

No, our packages & services is limited strictly to the decorations stated in the PDF & quotation only. 

It's the client's responsibility to make all reservations or bookings for venue / photographers / videography & all necessary coordinations.

Here are some of our favorite venue vendors we decorated for previously,  simply because they are all very helpful & fuss free during our past proposal set up - and most importantly they sincerely want the best for their guests just like us (not sponsored for sure!) 

Venues with View 

• Gardens By The Bay (Supertree Observatory. Booking link here) 
• VUE (Outdoor Terrace: View of Singapore skyline) 
• Highhouse (Private Dining Room: View of Singapore skyline wih indoor comfort & safety)
• Tóng Lè Private Dining (Private dining room with revolving view of Singapore skyline) 

Hotels 

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa

Restaurants 

• Tóng Lè Private Dining (Private dining room with revolving view of Singapore skyline) 
• Siri House (Outdoor Pavillion) 
• Moxie (Large private rooms)
• Highhouse (Private Dining Room: View of Singapore skyline wih indoor comfort & safety)
• Canopy Garden Dining (Slight view with MBS)
• 665 Degrees Fahrenheit (Private Room)  
• The Vermilion House (Private Room / Outdoor Garden) 
•  

Gardens 

• Gardens By The Bay (Heritage Gardens,Serene Gardens. Booking link here) 
• Hort Park Gazebo (Booking link here) 
• Siri House (Outdoor Pavillion) 

Please do contact these venues directly for quotations & reservations. It's the client's responsibility to make all reservations/bookings for venue & photographers/videographers. We will only be responsible for the decorations stated in the quotation / PDF

Here are some of our favorite photographers vendors we worked with previously, we love their works & most importantly they sincerely want the best for their clients - just like us! 

Each photographer has their own style so we definitely recoomend for you to view their past works & contact them directly if they fit the style / what you are looking for! 

It's the client's responsibility to make all reservations/bookings for venue & photographers, we are only responsible for the decorations stated in the quotation & PDF. 

1. forloverco
2. bokbokeh
3. Daniel Sim Photography
4. Jawdroppers Productions
5. Shin.Wakusu 
6. KINT Weddings
7. We The Flyers (Drones) 

You can now check our availability & make a soft booking directly here! 

If the timings of your desired date is not available, do drop us a WhatsApp at+65 9639 5282 and we will see if we are able to slot you in!

We do not have a strict lead-time for our proposal set up. We can confirm set ups 6 months in advance, to even next-day. It really depends on our availability & popularity of the date. 

If you have any issues or concern, do drop us a WhatsApp (+65 9639 5282) on the date & timeslot you are looking at when you can to check our availability before moving forward!

We don't have a strict rule to as how long the set up can be placed for, you are able to let us know your plan (i.e. The time to set up, the time to tear down) and we will will reserve the slot for you accordingly. 

But do take note: 

• Set-up time should be as close to proposal timing as possible as there are perishables (i.e. helium balloons & battery operated items). Ideally setting up maximum of 90 minutes before proposal timing will be the earliest recommended. 
• The client is responsible to ensure that the set up is being taken care of during the entire period, any damages will be charged to the client accordingly
• Latest teardown daily is by 9PM  

Overnight additional charge:  $120 

* Subjected to approval based on location / timings (i.e. Strict no to overnights for outdoor/public areas)

* Its the client's responsibility to ensure the prop's integrity throughout (from the time set up is complete to us arriving to teardown). Any damages to any props will be charged accordingly to the client. 

* Latest teardown daily: 9PM

Here are some things to consider when deciding on the venue: 

Permissions 

• For rented venues (i.e. Hotels / Restaurants) - Do check with the venue if they do allow external decoration vendor to set up at their venue. There are certain hotels / restaurants which doesn't allow external vendor, while some charge extra. So please do check with the venue if they do allow, if there are any restrictions & things to take note of. 
• When it comes to public areas, make sure to check with the management about any permissions or licenses you might need and apply for them. We'll need a written approval as proof to set up in these public spaces. In many so-called free or public areas, it's actually not permitted to put up any decorations. Most management has mentioned that setting up could disrupt public use, so they often have security to remove us if we try.

It's the client's full responsibility to reserve & ensure the venue is ready for our set up. 

Suitability 

• Flat Ground?
• Windy? 
• Wet Weather Plan?
• Power Sockets? 

Please do ensure: 

• Hotel is aware that external vendor is coming to do the decorations 
• Do let us know if there are any restrictions from the hotel (i.e. No balloons, etc) 

Plan A: Set up before your check-in 

• Before booking the room, you will need to check with hotel if they are able to allow us access up to the room before you check-in to do the decorations. 
• If they are able to, we will update you via Whatsapp: 

1. When we have arrived at the hotel
2. When we have entered the room
3. When we are done setting up (with pictures)
4. And we will return the keycard to front desk (if any) 

• We will come back to teardown at the agreed timings

Plan B: Set up while you are out for dinner

• Check with hotel if they are able to allow us access up to the room when you are not around to do the decorations. If not, you can leave the keycard at the front desk or pass it to us before you go for dinner. 
• We will update you via Whatsapp: 

1. When we have arrived at the hotel
2. When we have entered the room- 
3. When we are done setting up (with pictures) 
4. And we will return the keycard to front desk (if any) 

• We will come back to teardown at the agreed timing

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Please do ensure that all belongings are well secured. We are not liable for any damages or  loss /of items in the room. 

• For Restaurants: 

1. Please do mention upon reservation that you are looking to propose & are engaging an external vendor (some may not allow external vendors) 
2. Do mention the exact location that you are looking to propose at (i.e. The Alkaff Mansion -  Gazebo / Conservatory, SIRI House - Outdoor Private area) as there maybe charges / minimum spending to book out the area for you 
3. Check with the restaurant what time can we start setting up + wet weather plans (if any) 

• For Other Event Space: 

1. Please do mention upon reservation that you are looking to propose & are engaging an external vendor (some may not allow external vendors) 
2. Do read our package on our set-up & tear down timings and book the timeslot accordingly to allocate time for us to set up

• For Public Spaces 

1. All required license are applied / permissions are approved. Proof of approval must be sent to us the day prior to set up. 
2. Space is ready for us when we arrive for set up (i.e. If its a public area, please do ensure that there are friends/family members who are at the spot before we arrive and that the space is vacant for us to set up)
3. The public do not interfere with our set ups and touch the set up throughout (between the period when we are done setting up to when we tear down). Hence please do ensure that friends/family members are around to protect the set up throughout the proposal. Any damages will be charged to the client accordingly
4. It must be accessible via trolley and with the nearest carpark within 5 minutes walk. If there are steps / further than 5 minutes walk, extra charges will be incurred

For public spaces, please do ensure: 

• All required license are applied / permissions are approved. We'll need a screenshot of the confirmation / approved permit the day prior to set up. 
• Space is ready for us when we arrive for set up (i.e. If its a public area, please do ensure that there are friends/family members who are at the spot before we arrive and that the space is vacant for us to set up)
• The public do not interfere with our set ups and touch the set up throughout (between the period when we are done setting up to when we tear down). Hence please do ensure that friends/family members are around to protect the set up throughout the proposal. Any damages will be charged to the client accordingly
• It must be accessible via trolley and with the nearest carpark within 3 minutes walk. If there are steps / further than 3 minutes walk, extra charges will be incurred

When it comes to public areas, make sure to check with the management about any permissions or licenses you might need and apply for them. We'll need a written approval as proof to set up in these public spaces. In many so-called free or public areas, it's actually not permitted to put up any decorations. Most management has mentioned that setting up could disrupt public use, so they often have security to remove us if we try.

TOKI's Responsibility

• TOKI is responsible for the timely set up of the decorations only  (i.e. everything that is stated in the quotation) 
• If any form of coordination / liaising is required, please do let us know in advance as there are coordination fees  

Client's Responsibility 

• Ensure that the venue is ready for us at the stated set up time (i.e. all reservations, permissions, etc.) We are not responsible for any delays in the completion of the set up due to the venue not being ready upon agreed set up time 
• Ensure the props are not damaged between the entire period (from the time set up is completed till the tear down time). Any damages will be charged fully to the client

Because, let's be honest - planning a memorable proposal is not easy.

Some common problems & pitfalls: 

1.  It's ALOT of work - more than you expect for sure!From sourcing for locations, getting & preparing all decorations, planning how to get your partner to the location without suspicion & any contingency plans - there ARE a lot of things to plan & manage
2. There is only ONE CHANCE to get it right; The concept of "practice makes perfect" cannot be applied. How do you execute a memorable proposal - when it is also the first time you are doing it? 
3.  Your MemoryYour memory of the proposal should be on the significance of popping the question & subsequent celebrations - not about rushing around, being anxious, dripping in sweat, etc. 
4. Costs Think that it is cheaper when you decorate your own venue? Thank again!For some big scale props - it's expensive & it used only once. For others, you may need to double up because things will go wrong. It adds up rather significantly, you can actually may save by engaging professionals to get it done for you. 
5. Clean Up After popping the question, everything is beautiful. Then the awkward moment comes when you (& your new fiancée)  have to start cleaning up the area. 

Hence, after seeing our personal friends face these issues, we decided to make use our experience from previous wedding planning & set ups and to provide a full Proposal Set Up Service.

From only $498 onwards, our all inclusive & fuss-free set up allows you to avoid facing all the issues above & fully immerse in the moment of a lifetime. Click the link below for our fully transparent & customizable packages offered: 

We will drop you a text: 

1. The day before to update that all preparations are in accordance for your proposal 
2. The day itself when we are on the way to the venue 
3. When we have arrived at the venue 
4. When we are done (with pictures of the set up) 
5. When we have left the venue
6. When we are on the way back for the teardown 

• Look for a location that is away from moisture (like bathrooms or sinks).
• Instead, choose a spot that receives sunlight, warmth, and good air circulation to keep the flowers dry and crisp.
• Simply leave the flowers standing there, and THAT'S IT!

Please kindly keep the flowers in their wrappers. 

Since preserved or dried flowers are quite fragile, taking them out of the wrappers will cause them to break apart.

Please just leave your preserved flower bouquet as it is - it will remain beautiful for months or even years!

Please refrain from spraying water on our preserved flowers. Instead, try to keep them as dry as possible (for example, place the bouquet in a sunny and dry location).

No, please never place our bouquets (or any flowers for that matter - yes, even fresh ones) in your home fridge!

The moisture in the fridge will undo the dehydration process and spoil the whole preserved flower bouquet. Just keep it upright and in a dry area!

Also, avoid storing fresh flowers in your fridge, as they can contaminate it with ethylene gas and promote bacterial growth. If you want to keep them fresh, simply place them in a room with air conditioning.